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Joao Cavalcante is an experienced professional with a diverse background in digital operations, IT support, customer service, and education. Currently serving as a Digital Operative at Kefron since November 2022, Joao excels in communication, troubleshooting system issues, and project management utilizing agile methodologies. Previous roles include IT Support Technician at Appatizer and various positions in the hospitality sector, where Joao prioritized customer satisfaction and safety. Joao's educational credentials include a Higher Diploma in Science in Computing from the National College of Ireland and degrees in Mathematics and Mechanical Engineering, complemented by a solid foundation in quality assurance and process improvement through roles at Unilever and Tel-NT.