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Michelle Anne Baldoza is an experienced professional with a strong background in collections and customer relationship management. Currently serving as a Credit Controller, Partner Success Specialist, and Lead Generation Specialist at Kaso (YC W22) since August 2021, Michelle has previously held positions such as Recovery Officer at Bilkish Associates LLC and Tahseel - Hadaf AL Khaleej Debt Collection, focusing on debt collection through effective communication and negotiation. Prior roles at GENPACT included Front Line Supervisor, Support Matter Expert, and Process Associate, where responsibilities ranged from supervising collections to negotiating payment plans. Early career experience includes administrative roles at Capitol of Laguna, and educational qualifications feature a Bachelor’s degree in Information Technology from Laguna State Polytechnic University.