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Youssef Tarek has extensive experience in customer service and team management, currently serving as Service Desk and Support Lead at Kashier since April 2022, where responsibilities include overseeing team performance and operational delivery. Simultaneously, Youssef holds the position of Customer Success Team Manager at The Address Investments since February 2021, and has been a Customer Service Team Manager at Amazon since March 2019. Prior roles include Subject Matter Expert and Resolution Specialist at Vodafone UK from January 2017 to February 2019, and Account Advisor at Vodafone from January 2015 to November 2016. Youssef Tarek holds a Bachelor's degree in History and Monuments from the Faculty of Archaeology, Cairo University.