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Lydia Tokesi is an experienced professional who has worked in various customer service and communication roles. Currently serving as a Customer Care Team Lead at Kasha Global, Inc., Lydia previously worked as a CUSTOMER RELATIONS OFFICER at MUGOYA VEGETABLE SHOP LTD and as a Customer Service Representative at Dafabet Kenya. With a Master's degree in Communication studies from Moi University and a background in Public Relations, Lydia has honed her skills in maintaining client accounts, handling complaints, telesales, and public relations activities.