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Abi Umagat is an experienced professional in customer experience management, currently serving as the Director of Customer Experience at Karat since April 2016, where the focus is on building and scaling customer experience operations through a 24/7 live interview support team. Prior roles at Karat included Senior Customer Experience Manager and Customer Experience Manager, emphasizing team development and performance metrics. Earlier experience includes positions at Rover.com, where extensive training programs for customer service teams were developed, and zulily, where team management and process improvements significantly increased team capacity. Abi's career began with roles in customer service at Starbucks and other retail positions, reinforcing a strong foundation in customer relations and management. Abi holds a Bachelor of Arts in Communication from Seattle Pacific University.