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Devon Henry, MS.B.A, currently serves as a Salesforce Admin and CRM Systems Business Lead in Sales Operations at Wiley, where responsibilities include collaborating with sales leadership to enhance workflow efficiencies and optimize CRM tools like Salesforce and SalesLoft. In addition to this role, Devon is actively involved in several initiatives at Wiley, such as the Black Employee Resource Group and Hoboken Community Builders, promoting cultural awareness and inclusivity. With a strong background in account management and customer success across various positions, including roles at Kaplan as a Career Coach and Best Buy as a Digital Imaging Sales Consultant, Devon brings extensive experience in customer engagement and business strategy. Academic achievements include a Master of Science in Business Analytics from Rutgers University - Camden and various certifications in Business Intelligence and Corporate Communications.