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Marcel Kuatli Chaves is a Digital Product Manager at Kaplan Higher Education, with a career spanning from April 2014 to the present, during which responsibilities have included RPA product ownership, process automation, and team management. Prior experience includes roles as Operational Solutions and Excellence Manager and Support & Solutions, focusing on IT support, training, and requirements gathering. Earlier positions at Guardsmark and Saveology involved security and technical support functions. Marcel holds an MBA and a BS in Information Technology with a focus on Database Management from Kaplan University, along with a strong foundational education in technology and related studies.