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Dawn Saad is an experienced professional in the field of customer success and business improvement, currently serving as a Customer Success Manager at Kapish since January 2023. Prior to this role, Dawn contributed to Knox City Council from June 2014 to January 2023 as a Change and Business Improvement Advisor and held the positions of Project Manager and Business Analyst. Earlier experience includes a tenure at the City of Port Phillip from February 2008 to June 2014 as a Systems Developer.