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Carmen Gorcak is an accomplished professional in operations and process improvement with extensive experience in customer service and team management. Currently serving as Business Operations Manager at Kanto Living, Carmen leads three teams by fostering collaboration, performance measurement, and continuous improvement. Previous roles include Customer Support Manager at Kanto Living, where coaching and skill development enhanced team performance, and Manager of Customer Service at Nested Naturals, focusing on innovative customer retention strategies. Other notable positions include Customer Service Manager at Air Canada, where effective support and project management optimized workforce performance, and various leadership roles at Princess Cruises, establishing high standards for customer satisfaction. Carmen's early career included operational management at Destinations West Marketing, overseeing multiple hotel and lodge operations. Education was obtained from the University of the Fraser Valley.