KANA Software, Inc. is a wholly owned subsidiary of Verint (NASDAQ: VRNT) and provides on-premises and cloud-based Customer Engagement Optimization (CEO) solutions to many of the Fortune 500, mid-market businesses and government agencies.KANA offers three product lines: KANA Enterprise enables large businesses to unify agent and customerexperiences across channels and integrates legacy business systems with a unique design-orchestrate-listen platform. LAGAN Enterprise is specifically designed around the challenging data management and integration requirements of the Public Sector, such as non-emergency (311) call center and social housing. KANA Express is the company's cloud-based offering providing integrated multi-channel customer service to mid-size businesses and government agencies.All three solutions unify the agent and customer experiences across multiple channels with capabilities including a unified agent desktop, integrated knowledge management, email management, live chat, web self-service, whitemail management, social media management, and extensive reporting and analytics.

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KANA Software

Mujib saamit

Theresa McGrattan

James Birrell

Stevie Bronte

John Kihn

The Customer Support Team at KANA Software is responsible for ensuring a seamless experience for clients utilizing KANA's customer engagement solutions. This includes providing technical assistance, managing client accounts, delivering service solutions, and maintaining continuous communication with customers. The team works collaboratively to resolve issues, optimize system performance, and ensure customer satisfaction across KANA’s on-premises and cloud-based platforms.

Customer Support Team

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Customer Support Team

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Leadership Team

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Customer Support Team

About

Team members

Other teams at KANA Software

Leadership Team

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