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Michella Partridge is an experienced professional in IT service management, currently serving as the Head of Service Desk at Kallik since January 2022. Previously, Michella held various roles at Serco from May 2019 to December 2021, including Service Delivery Manager and SOC Manager. Additional experience includes positions such as Service Desk Manager at Zenzero Solutions Ltd and Trustmarque (Part of Capita plc), and Service Desk Operations Manager - Europe at Aconex. Michella began a career in IT service management as a Service Desk Team Leader at Acora from November 2013 to March 2016.