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Jerry Monile is an experienced professional in information technology and support management, currently serving as the Information Technology Service Desk Manager at Kaleida Health since May 2021. Prior to this role, Jerry operated as an Independent Finish Carpenter starting in October 2018 and held positions such as Work Nexus Support Center Supervisor at Broadleaf Results, where responsibilities included payroll support and invoicing for contract labor. Other notable experiences include serving as Support Center Manager for the M&T Bank Helpdesk at Earthlink Business and working as Lead Field Engineer at Synergy Global Solutions, Inc. from February 2004 to November 2008.