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Laura Smith is an experienced Business Process Consultant at Kaiser Permanente, where responsibilities include project management related to claims payment, coordination of benefits, and cost-containment, alongside diagnostics and solution testing. Independent consulting since 2004, Laura has worked with notable clients such as Anthem and HCSC, focusing on administrative efficiency and strategic operational redesign. Additionally, Laura serves as a REALTOR Ā® at HomeSmart Realty West and previously held the title of Implementation Manager at Calypso Healthcare Solutions. Laura holds a Bachelorā€™s Degree in Finance from Western Michigan University.