Joe Della Vecchia is a seasoned professional with extensive experience in call center operations and management. Currently serving as Supervisor of Call Center Operations at Kaiser Permanente since October 2023, Joe previously held roles such as Network Operations Manager at Diversified, and Call Center Manager at Bardi Heating, Cooling & Plumbing, where notable achievements included increasing outbound booked call campaign growth by over 20%. Joe has a strong background in leading teams, optimizing performance, and enhancing customer service operations, with previous positions in esteemed organizations such as Universal Music Group and FLEETCOR. Joe holds a Bachelor of Science degree in Finance from William Paterson University of New Jersey.