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Esti Goldman is an experienced professional in customer service management, currently serving as Team Lead at Just Eat Takeaway.com since March 2017. In this role, Esti oversees quality control and service structure improvements, manages teams of over 20 employees, and develops training materials for the customer service department. Esti's responsibilities include scheduling for over 180 employees and enhancing workflow through product management. Esti holds a Diploma of Education in Psychoanalysis and Psychotherapy, as well as a CBT in Psychotherapy, both obtained from Vintage between April 2020 and May 2022.