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Rick Aldrich is a seasoned IT professional with extensive experience in technical support and desktop support roles. Currently employed as a Technical Support Specialist at Just-Tech, LLC since October 2017, Rick has honed skills in troubleshooting various login issues, supporting agency equipment, and managing telecom systems. Prior to this, Rick served as a Desktop Support Technician and Help Desk Specialist at Monroe Plan for Medical Care, where responsibilities included account access for new hires, coordination of equipment setups, and utilizing Service Now for equipment management. Rick's career began as a System Analyst at Visiting Nurse Service of Rochester and Monroe County, Inc., where responsibilities included troubleshooting user logon issues and providing support for electronic medical records and telecom systems. Overall, Rick combines a comprehensive background in IT support with a focus on end-user problem resolution and equipment management.