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Aline Ferreira Santos is a seasoned customer experience professional with extensive experience in process improvement and team management across various organizations. Currently serving as a Senior Customer Experience Analyst at Juntos Somos Mais since May 2021, Aline focuses on enhancing customer service processes and overseeing operational indicators. Previous roles include Senior Customer Experience Analyst and Team Leader at Rappi, where Aline managed projects and led teams, and Supervisor of Operations at Teleperformance Brasil, Leads4Sales, and Sercom Contact Center, emphasizing team development and performance management. Aline holds an MBA in Process Management from Universidade Anhembi Morumbi and a Technology Degree in Marketing Management from Centro Universitário FMU | FIAM-FAAM.