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Prasanna Veerasamy is an experienced leader in customer experience management, currently serving as the Head of Customer Experience at Juno since May 2024. Prior to this role, Prasanna held senior positions at Amazon and Flipkart, focusing on customer success and CX strategy, respectively. Key contributions include designing personalized customer experience flows and initiating CX awareness programs to address new customer pain points. Prasanna has successfully spearheaded differentiated customer experience initiatives, notably for Metro and Tier 1 customers, and led cost-saving projects that significantly enhanced Net Promoter Scores. Early career experiences include consulting roles at Deloitte India and analytical positions at Verizon, where Prasanna developed models to improve customer retention and operational efficiency. Prasanna holds an MBA in Marketing from SVKM's Narsee Monjee Institute of Management Studies and a Bachelor's degree in Electrical and Electronics Engineering from the College of Engineering, Guindy.