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Ernesto Castro is an experienced customer service and sales professional with a robust background in account management and team leadership. Currently serving as Customer Service Manager at J&S Packaging Inc since 2011, Ernesto supervises all company accounts, including those in the U.S. Previous roles include Inside Sales Account Manager at Sinil Industry, where 27 key customer accounts were managed, and Customer Service Manager at Grupo Inmobiliario Aries, coordinating a team to support sales executives. Ernesto also has experience as Branch Manager at La Torta Plaza, overseeing operations and staff at a large branch, and as Call Center Supervisor at Telvista, managing daily operations and administrative tasks for a call center. Ernesto holds a Bachelor’s degree in Business Administration and Management from Universidad Autónoma de Baja California.