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James Kelly has extensive work experience in customer success and account management roles. James began their career at British Airways, where they held various positions including Commercial Development Manager/Deal Design and Optimization Lead, Multinational Sales, Deal Management Consultant, and Account Representative. In these roles, they directed global RFP responses, managed and delivered projects, presented to C-level executives, negotiated pricing, performed targeted prospecting, coached and developed sales teams, and designed profitable Travel Agreements. James then worked as a National Account Manager at Odyssey Merchant Services before joining JRNI as a Customer Success Lead.

James Kelly attended the University of Massachusetts in Amherst, MA, where they pursued a Bachelor of Arts degree with a major in History. No specific start or end years were provided.