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Ya Yuan is a seasoned professional in customer experience improvement and digital product consulting, currently serving as Vice President and Customer Experience Improvement Business Manager at JPMorgan Chase & Co. since March 2023. Prior roles include Digital Product Consultant at Nationwide from August 2021 to March 2023, and various positions at JPMorgan Chase & Co. between August 2018 and August 2021, including Senior Process Improvement Consultant and Process Improvement Consultant. Earlier experience includes working as a VS International Travel Retail Brand Assistant and International Program Trainee at L Brands from May 2016 to August 2018. Ya Yuan holds a Bachelor of Business Administration in Operations Management from The Ohio State University, awarded in 2016.