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Erik Claudio, POPM, CSM, is an experienced product manager currently serving as a Senior Associate at JPMorgan Chase since October 2024, focusing on benefits. Previously, Erik held the role of product manager at Assurant from November 2023 to October 2024, managing products such as Claim Scheduling and CRM applications. With a substantial tenure at T-Mobile from November 2014 to November 2023, Erik's roles included Customer Experience Manager/Product Owner, where responsibilities encompassed customer care strategy in fraud and cybersecurity, as well as managing a sales operations team. Erik's foundation in retail sales and an academic background from Penn State University underpin a collaborative approach to enhancing user experiences and executing strategic initiatives within cross-functional teams.