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Brook Johnson is a seasoned professional in the financial services sector with extensive experience in client management and operational leadership. Currently serving as Managing Director and EMEA Head of CS&I at JPMorgan Chase & Co. since August 2022, Brook previously held the position of Interim Director of CX & Marketing at SVB for a brief period in 2022. Between 2011 and 2020, Brook was Managing Director and European Head of Client Management at HSBC, overseeing a Pan European team and serving on the European Major Incident Committee. Prior roles include COO Head of Relationship Support at Lloyds Banking Group and various positions at Bank of America, encompassing operational risk, portfolio management, and client services across EMEA and Asia.