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Britt Perfetti is an experienced professional in product management and customer experience, currently serving as Product Manager and Customer Experience Lead at JPMorgan Chase & Co. since July 2019, after roles including Marketing Manager, VP of Chase Digital Products, and Customer Lifecycle Manager for Chase Credit Journey. Prior experience includes consulting at CRA, Inc. from September 2017 to August 2019 and management consulting at Gap International from August 2013 to August 2016. Britt Perfetti's educational background features a Master’s Degree in Customer Insights from the University of Pittsburgh Katz Graduate School of Business and a Bachelor's degree in Political Science from Middlebury College, where attendance spanned from 2008 to 2012. Additionally, Britt Perfetti held various positions at Middlebury College, including Box Office Staff Member and Athletics Complex Monitor, as well as completing education at Episcopal Academy from 2004 to 2008.