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Alexa C. has extensive experience in customer operations and service management, currently serving as MD of Customer Operations at JPMorgan Chase & Co. since July 2019. Previous roles include Customer Service Director at first direct, Director of Customer Operations at BT, and various leadership positions at Sky, including Director of Operations Transformation Delivery, Head of One Service, and Head of Service. Additionally, Alexa C. held the position of Head of Customer Care at Virgin Media and worked at Barclays as Sales and Service Manager, after starting a career at Marks and Spencer as Regional Assistant Finance Manager and Graduate Trainee.