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Juliana do Amaral Hickey is an experienced professional in the field of change management and organizational development, currently serving as the Adoption & Change Management Practice Director at JourneyTEAM. Previous roles include Organizational Change Management Director at Stoneridge Software and Director of Adoption & Sustainment North America at HCLTech's PowerObjects, where Juliana also held the position of Change Management and Learning Consultant Capability Manager. Early career experience includes various client support roles at Concur and English Second Language Instructor at Connection Idiomas. Juliana holds an Associate's degree in Business Administration and Management from National American University, earned between 2011 and 2015.