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Deborah O'Donnell's work experience begins in 1982 as a Credit & Collection Supervisor at the Waltham News Tribune. Deborah then moved on to become an Accounts Receivable Director at various media companies from 1987 to 1993. In 1993, they became the Information Systems Director at Youville Lifecare, Inc. - Youville Rehabilitation Hospital. From 1999 to 2007, Deborah worked as a Corporate Team Lead at Massachusetts General Hospital and Massachusetts General Physician Organization. Deborah then served as the Corporate Manager for Clinical Systems at Brigham and Women's Hospital, Brigham and Women's Faulkner Hospital, and the Brigham and Women's PO from 2007 to 2016. Currently, they hold the position of Director, Project Management & Process Improvement at Joslin Diabetes Center since 2016 and also served as the Director, Implementation & Training at the same organization until November 2022.

Deborah O'Donnell has a Bachelor of Science (BS) degree in Business/Corporate Communications from Bentley University. Deborah also received the ITIL v3 Foundations Certificate in IT Service Management from PEOPLECERT in 2013. Additionally, Deborah's education includes attending the University of Massachusetts Dartmouth, although the degree and field of study are unspecified.