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Itzel Rivera has extensive experience in customer service and logistics, currently serving as a Customer Service Representative at Jones Plastic and Engineering since March 2020. Responsibilities include daily review and response to customer portals, ensuring planning, production, and shipping requirements are met. Previously, Itzel worked at Celadon Group Inc. as an Inbound Customer Service Representative, where tasks involved coordinating procedures with shipping agents and managing logistics operations. Additionally, experience includes a position as a Key Account Executive at DONGKUK STEEL MEXICO, focusing on timely product supply and client communication, and as a Sales Assistant at Volkswagen de México, providing administrative support to sales personnel and updating customer information in the CRM. Itzel holds a degree in Business Administration from Universidad Metropolitana de Monterrey.