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Renato Oliveira has extensive experience in IT and service delivery management, currently serving as a Service Delivery Manager at Jolera Inc. since September 2018. Previously, Renato held the position of Team Lead, Systems Support Professional, and worked as an IT Technician at SONAE from January 2015 to September 2018. Notable skills include asset management, service desk operations, local support, and participation in expansion and migration projects across various divisions including SonaeMC, BIT, and SonaeCapital by Winprovit.