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Dhruv Patel is an experienced IT and business professional with a diverse background in ITSM consulting, product management, and business analysis. With a notable career at JPS Health Network as an ITSM Consultant Lead and Product Manager, Dhruv has also served in senior roles at Pinnacle IP Solutions and BMO Financial Group, focusing on business analysis and technical account management. Previous experience includes a position as a Business System Analyst at Canada Lands Company and a role as a Software Implementation Specialist at Pinnacle IP Solutions. Educational achievements include a degree in Information Security Management with a focus on Cyber Security from Humber College and Fanshawe College, completed between 2014 and 2020.