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Gladys Holliday is an experienced professional with a strong background in team leadership and performance marketing. Currently serving as a Team Leader at John Lewis Partnership since June 2021, Gladys manages over 10,000 weekly Waitrose.com orders. Previously, Gladys worked at Flight Centre Travel Group in various roles, including Performance Marketing Specialist, where significant improvements in click-through rates and campaign effectiveness were achieved. Additionally, as a Senior Manager, Gladys drove substantial growth and employee development, resulting in enhanced team performance and customer retention. Prior experience includes roles at EE and educational credentials from Ravensbourne University London and a Mini MBA in Marketing from Marketing Week.