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Jonathan Olak is an experienced professional in systems analysis and project management, currently serving as a Senior Systems Analyst and PM at John Hancock Financial Services since November 2011, where responsibilities include functional project leadership and managing client server projects to ensure user satisfaction. Prior to this role, Jonathan held the position of Systems Integrator at Manulife Financial from January 2005 to November 2011, overseeing infrastructure projects and managing incident and change management processes. Early career experience includes working as a Systems Consultant at Smarttrack plc from August 1998 to October 2000, providing technical guidance and administering an enterprise network. Jonathan possesses a Masters Certificate in Project Management from McMaster University and is a Microsoft Certified Systems Engineer, holding a B Eng (Hons) in Material Science Engineering from Imperial College London.