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Matthew H. has over 18 years of experience in information technology and support management. Currently serving as Superbot Manager at Jobot since September 2021, Matthew has previously held significant roles including Information Technology Support Supervisor at ICON plc, where leadership and innovation drove unified IT Service Desk operations, and North America IT Support Lead at PRA Health Sciences, achieving substantial improvements in first call resolution rates. Matthew's expertise also includes Tier 2 support at NSC Global and a foundational role as IT Specialist at Philadelphia Protestant Home. Educational credentials include an Associate of Science in Computer/Information Technology Administration and Management from DeVry University and a CompTIA A+ certification from Pennco Tech-Bristol.