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Heather Erickson currently serves as a Senior Software QA Analyst at JobNimbus, a position held since May 2018, and has progressed through roles including Software QA Analyst II, Software Quality Assurance Analyst, and Team Manager for the QuickBooks integration department. Prior to this, Heather worked in Customer Support at Silhouette America, Inc. from July 2015 to May 2020, contributing valuable experience in quality assurance and customer relations.