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Neil Krohmalnik possesses extensive experience in customer support, training, and business analysis within various industries. Currently serving as a Senior Billing Support Specialist at Jobber since November 2021, Neil focuses on customer retention through proactive outreach and escalated issue resolution. Previous roles include significant contributions as a Senior Customer Set-Up Representative and a Customer Success Representative, along with leadership positions such as Managing Director at Moore Tech Inc. and President at Gate 7 Software Corporation. Neil has a strong background in training and development, demonstrated through extensive roles in product management and learning solutions across multiple organizations. Educational qualifications include an Adult Education Certificate from St. Francis Xavier University and a Certified Product Owner designation.