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Rosalind Renfro has extensive experience in the payments industry, with a particular focus on card services operations. Rosalind served as the Vice President of Card Services Operations at JNR Incorporated from 2019 onwards. In this role, they led client-focused teams, collaborated with industry partners and clients to develop incentive platforms, and ensured contractual service standards were met. Prior to this, from 2016 to 2019, Rosalind worked as a Division Manager at Heartland. Before that, they had a long tenure at American Express, where they held various positions including Director of Client Management, Director of Business-to-Business - Emerging Industries, Manager of Client Services - National B2B Accounts, and National Account Manager/Commercial Card. Throughout their time at American Express, they excelled in managing key client activities, achieving sales and revenue growth, and developing successful business strategies.

Rosalind Renfro holds a Bachelor of Science (B.S.) degree in Political Science and Government and Sociology from Ball State University. Rosalind also has a certification in Purchasing, although specific details about this certification are not provided.