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Josefa Solis currently serves as an Associate at the Harris County Community Services Department since November 2023. Previously, Josefa worked as an Issues Management Analyst at Sourcepoint from January 2022 to May 2023, focusing on monitoring and evaluating issues within the management program. Prior experience includes roles as an Operations Account Representative at AmeriHome Mortgage Company, LLC, where interactions with C-suite executives and client management were key responsibilities, and as a Loan Processing-Loss Mitigation Specialist at Shellpoint Mortgage Servicing, specializing in delinquent accounts. Josefa also held positions as a Claims Specialist and Evictions Specialist at Reverse Mortgage Solutions, Inc., overseeing compliance with HUD regulations and managing client portfolios. Early career roles included serving as a Housing Counselor/HUD Service Specialist at Gulf Coast Community Services Association, Inc., and as a Teachers Aide at Houston ISD. Josefa holds a Bachelor of Education in Early Childhood Education and Teaching from the University of Houston-Downtown.