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Erica Cowie has extensive experience in customer solutions and healthcare roles. Currently serving at JiffyShirts.com as a Senior Customer Solutions and Customer Analytics Specialist, Erica develops customer engagement initiatives, manages in-depth surveys, and leads outreach efforts. Previously, Erica operated Ericakes, a custom cake company known for creating visually stunning cakes across multiple regions. Erica's healthcare experience includes roles as a Clinical Laboratory Assistant and Patient Services Regional Manager at Dynacare Next, enhancing operational strategies and maintaining high standards of patient care. Additionally, Erica has served as an Assistant Professor at The Michener Institute, teaching phlebotomy techniques, and has experience in the Phlebotomy Department at The Hospital for Sick Children. Erica's educational background includes a diploma in Medical Laboratory Technician/Phlebotomist from Everest College.