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At Jiffy.com, we’re dedicated to providing the fastest, most seamless experience for crafters, small business owners, and hobbyists. Whether they’re designing custom apparel or personalizing creations, we ensure their journey is smooth from start to finish. A critical part of this experience is our Customer Service Team, and we’re looking for a Product Manager to drive innovation, streamline operations, and enhance customer support through technology and process improvements.

The Senior Product Manager, Network Operations is responsible for defining and executing the product vision that supports our end-to-end distribution operations. You’ll partner with Operations, Engineering, and Data Analytics to develop solutions that enhance capacity planning, streamline inventory management, and improve overall logistics performance. This role will have a direct impact on the products we deliver to customers and maintain our reputation for quality, speed and reliability.

Candidate must be located in Mountain, Eastern or Central Time Zone.

Key Responsibilities:

• Product Development: Lead the end-to-end product lifecycle—from discovery and requirements gathering to launch and iteration.
• Define & Prioritize Initiatives: Identify pain points in the support experience and develop a roadmap to address them through technology, automation, and product enhancements.
• Data-Driven Insights: Use metrics and analytics to identify opportunities for process improvements, cost optimizations, and service-level enhancements.
• Cross-Functional Collaboration: Work closely with Engineering, Operations, and Analytics teams to gather requirements, prioritize projects, and ensure timely delivery of impactful solutions.
• Stakeholder Alignment: Present progress, roadmaps, and key findings to senior leadership and operational teams, ensuring alignment with broader business goals.
• Risk Management: Identify potential bottlenecks, create contingency plans, and proactively mitigate challenges in the product development pipeline.
• Strategic Roadmapping: Define and communicate a clear product strategy for network operations, aligning with company-wide objectives.
• Continuous Improvement: Champion agile methodologies and iterative development to rapidly adapt and respond to evolving business needs.
• Advocate for the Customer: Always prioritize improvements that reduce friction and enhance the overall support experience for both customers and agents.