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Karen Saunders is an experienced customer service professional with a robust background in the aviation and corporate sectors. Currently serving as a Customer Service Officer at Jetstar Airways since September 2022, Karen previously worked at Hexion Inc. as a Customer Service Representative, where responsibilities included managing the order process to enhance customer loyalty and satisfaction. Karen's extensive experience includes a notable tenure with Emirates from 1995 to 2019, where roles spanned from Consultant to Senior Customer Service Officer, showcasing a progressive career in customer service. Additional experience includes positions at National Australia Bank and Internet Travel Group, solidifying a diverse skill set in customer relations and project management.