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Valerie James is a seasoned professional with extensive experience in research and consultancy, currently serving as a Senior Consultant at J.D. Power since October 2015. Prior roles include Sr. Associate at PwC and Research Specialist at J.D. Power and Associates, where Valerie effectively managed research activities, coordinated vendor collaborations, and provided actionable insights to clients. Valerie began their career as a waitress at Smokey Bones before earning a degree in Arts and Communication with a focus on Advertising from Michigan State University.