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Rebecca Gibson is a seasoned professional in the contact center industry with extensive experience spanning over two decades. Currently serving as a Contact Center Consultant at Gibson Learning and Performance since October 2017, Rebecca is actively engaged in a variety of projects, including training programs and coaching initiatives. In addition, Rebecca holds the role of Contact Center Certification Evaluator at J.D. Power and is a Senior Certified Associate at ICMI. Prior experience includes significant leadership positions at Genesys | Interactive Intelligence, where Rebecca led the design of reporting and analytics products, and developed consulting packages focused on contact center improvement. Rebecca's educational background includes a Master's degree in Educational Technology from San Diego State University and a Bachelor's degree in English from Hood College.