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Juan Cruz is an experienced operations solutions engineer with a strong background in application support, currently employed at JATO Dynamics since March 2015. In this role, Juan provides 2nd line support for customer-facing applications, ensuring an excellent standard of service. Prior to this, Juan served as an application consultant at TechExcel Software Solutions, focusing on customer support and training, and held positions in 2nd/3rd line support at SOFYNE. At Travelex, from 2001 to September 2013, Juan progressed through various roles, including global analyst application support and retail IT engineer, providing comprehensive software and hardware support across EMEA, APAC, and NAM while managing multiple projects and support requests. Juan's early career included a team leader and sales consultant role at Travelex, showcasing strong customer service and sales skills.