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William Gerr is an experienced professional in customer success and implementation management within the healthcare industry. Currently serving as the Director of Customer Success at Janus Health, William previously held multiple roles at Olive, including Sr. Manager of Implementation Success and Solution Architect, contributing to the enhancement of client services. Prior experience includes Senior Manager of Client Success Management at Waystar and Team Lead for Revenue Cycle Implementation at ZirMed. William's background also features a significant role as an Implementation Consultant at Epic, where responsibilities included liaising with healthcare organizations during software implementations and customizing patient access applications. William holds a BA in History from the University of Wisconsin-Madison and has pursued education at Anglo-American University in Prague.