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Susan Walker Shockley is a seasoned healthcare administrator with extensive experience in managing clinical practices and quality assurance initiatives. Currently serving as the Practice Administrator at James River Cardiology since September 2018, Susan oversees a practice comprising four cardiologists and four nurse practitioners, focusing on developing business strategies and enhancing patient services. Prior to this role, Susan held the position of Director of California Medicaid HEDIS at Anthem, Inc. from November 2015 to September 2018, where responsibilities included managing HEDIS for North and Central California. Additionally, Susan contributed to Anthem for over 26 years as the Clinical Quality Manager of HEDIS, overseeing performance in Indiana, Ohio, Kentucky, Missouri, and Wisconsin. Educational qualifications include a Bachelor of Science in Healthcare Administration from the University of Phoenix and a degree in Nursing and Healthcare Administration from Wesley College, both earned between 2009 and 2013.