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Yoni Epstein had a vision from the start. He wanted to create something that would break the mold of traditional Business Process Outsourcing (BPO) operations ā€“ something modern, aspirational and global. With over 19 years experience under his belt managing contact center services, Yoni understands the great potential that exists in nearshore outsourcing. He knew the industry was ripe for a change when he took a leap of faith in 2012. itelbpo started with 7 employees, and in just 7 short years, the company has become the regionā€™s largest homegrown BPO with 5 offices in 4 countries and 2,000+ employees.

Yoni put together a team to purchase a client of itelbpo back in 2016, which was Car Rental 8.com. They provide online car rental services for its customers through major suppliers Globally. Itelbpo manages the call center & has assisted the company in its growth.

His focus on operational excellence ensures high performance across all teams and businesses. Operational excellence at itelbpo is driven by tight management of each client's KPIs, a comfortable and inspiring environment that nurtures employee productivity and satisfaction, efficient and ever-evolving technological infrastructure and a diversified geographic footprint and workforce. By disrupting the status quo, Yoni is on a mission to modernize the BPO industry and the way business is done in the Caribbean region, in general.