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William Anderson, PhD, is an accomplished leader with extensive experience in customer experience management, strategic growth, and innovation across various industries. Currently serving as Chief Operating Officer and EOS Integrator at J Michael Consulting, William has previously held significant roles including EVP and Chief Customer Experience Officer at The First National Bank in Sioux Falls, CEO positions at BrightPlanet and Montessorium, and a Vice President role at Good Samaritan Society. William's academic background includes a PhD in American Politics from The Ohio State University, alongside various advanced certifications and degrees in banking and leadership. With a strong foundation in research and analytics, William has contributed to both the public and nonprofit sectors, demonstrating a commitment to improving organizational culture and driving impactful change.