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Sasank Devarakonda is a seasoned professional with extensive experience in customer experience, writing, and advisory roles. Currently serving as a Senior Associate in Customer Experience at Ivy since June 2022, Sasank also contributes as a published writer for BFC-Publications, Online Gatha, and YourQuote. Additionally, involvement as a Journal Reviewer for the Institute of Scholars and a Member of the Advisory Council at Harvard Business Review highlights a strong commitment to shaping management and leadership discourse. Previous roles include Marketing and Research Associate at Mordor Intelligence and Software Test Analyst at Black Knight. Sasank holds an MBA in Marketing from Cardiff Metropolitan University and a PGDM in Business Management from Universal Business School, complementing an academic background in Computer Science from Sree Dattha Institute of Engineering and Sciences.