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Vin Varma is an accomplished executive with extensive experience in customer experience and service operations across various industries. Currently serving as a Board Advisor at IVF Nomads and a Strategic Advisor at velOzity, Vin previously held the position of Chief Experience Officer at Oak Street Health, where leadership was provided to over 1,000 employees in delivering exceptional patient experiences. Prior roles include Vice President GM of Omnichannel Service Experience at UnitedHealth Group, and Vice President at American Express Global Business Travel, driving customer experience transformation and product strategy. With a strong educational background, including an EMBA from The Ohio State University and a certification in Design Thinking from Stanford, Vin is recognized for strategic leadership and innovative approaches to enhancing client service and operational excellence.