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Gilberto Araujo da Silva is an experienced professional in customer care and engineering management, currently serving as the Customer Care Manager for IVECO & FPT at Iveco Brasil since January 2022. Gilberto oversees customer care operations for IVECO GROUP in Latin America, focusing on minimizing downtime for customers while enhancing their experience with IVECO and FPT products. Previously, Gilberto held various roles at CNH Industrial, including Customer Care Coordinator, where responsibilities included managing a team of technicians and implementing customer experience initiatives. Gilberto's extensive career in the automotive industry began at Toyota do Brasil, where leadership roles ranged from Engineering Services Supervisor for Recall to Call Center Management. Gilberto is currently pursuing an MBA in Marketing and Digital Media at FGV and holds additional qualifications in business management and mechanical engineering.